Privacy Policy

1. Overview

Development Technologies Hub LLC, doing business as Stem Hosting ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights with respect to it.

Our services are directed at residents of the United States only.

2. Information We Collect

Information you provide directly:

• Name and email address when you create an account
• Billing address provided at checkout
• Payment information — note that we do not store full payment card details; payment processing is handled by Stripe, and their privacy policy governs payment data

Information collected automatically:

• IP address and general browser/device information when you visit our website or portal
• Account activity logs, including logins and service usage

Information related to your hosted content:

• We store the files, databases, and website content you place on our hosting infrastructure as part of providing the service. We do not review, analyze, or use this content for any purpose other than delivering and maintaining your hosting service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process payments and billing
• Deliver and maintain your hosting services
• Send transactional emails related to your account, such as billing confirmations, payment failures, and service notices
• Respond to your support requests
• Comply with legal obligations, including responding to valid DMCA takedown notices and lawful requests from government authorities

We do not use your information for advertising or marketing purposes beyond direct communications about our own services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We share your information only in the following limited circumstances:

• Service providers. We use third-party vendors to operate our business, including Stripe for payment processing and SendGrid for transactional email delivery. These vendors receive only the information necessary to perform their services and are contractually required to protect it.
• Legal compliance. We may disclose your information when required by law, court order, or valid legal process, or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfer. If the Company is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction. We will provide notice of any such transfer.

5. Cookies and Tracking

Our website and customer portal may use session cookies to maintain your logged-in state and support basic functionality. We do not use third-party advertising cookies or behavioral tracking technologies.

6. Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. If you close your account, we will delete or de-identify your personal information within a reasonable timeframe, except where retention is required by law.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, and loss. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

8. Children

Our services are not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly.

9. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know. You may request information about the personal data we have collected about you, including the categories of data, the purposes for collection, and any third parties with whom it has been shared.
• Right to delete. You may request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to non-discrimination. We will not discriminate against you for exercising your CCPA rights.

To submit a request, contact us at legal@stemhosting.net. We will respond within 45 days. We may need to verify your identity before processing your request.

We do not sell personal information as defined by the CCPA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email to the address on file for your account before the changes take effect. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: